Replace a Product or Get Store Credit Effortlessly
Your Satisfaction is Our Priority
Return With Ease
Unhappy with a purchase? Contact Us and let us know!
We are committed to helping you have an effortless and happy experience shopping with us.
Reach out to us with any concerns. Include Order Number and a description of the issue with the product or reason for return.
Please allow up to a business day to get back to you.
If asked please email the Return Request Form.
Drop off the package(s) to your local USPS or UPS office.
Please provide Cute Moose Merch with the tracking number you receive.
Receive replacement product or store credit.
Please allow for typical delivery time for replacement.
|Misprinted|| Wrong Size Ordered|
|Incorrect Item Sent||Buyers Remorse|
|Damaged Product Received|
What’s the procedure for a return or exchange?
Email [email protected] with a description of the issue. Once the return ticket is created please respond to the email with the Return Form.
Is there a limited time frame in which a return or exchange can be completed?
All returns must be communicated with Cute Moose Merch within 30 days of receiving your product.
Tracking number information.
Tracking numbers must be used to qualify for a replacement or store credit. The tracking number will be given to you at the time of returning the product. All you need to do is send over an email with the original order number and the new return tracking number.
Who pays for shipping — ? Will you provide a shipping label?
This is figured out on a case to case basis depending on the issue with the product.
Do I need to use your packaging or can I use my own?
You can either use the original shipping packaging or provide your own.
Does it need to be in the original condition, or is wear and tear acceptable?
Preferably returned items will be in their original condition. However, there are various reasons for replacement products to be sent. If deemed faulty, then, they can be in other conditions. See what we allow to be replaced in the section below.
How will I receive my store credit?
An email will be sent once your store credit is issued to you. This happens after we receive a return tracking number from one of our shipping partners.
Do I need to include the order slip?
If an order slip is not available please include the order number inside or on the package. (The order number can be found in the purchaser’s email)