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F.A.Q.

Transparency is Important

Want to Know More?

Check out common questions, product production, inner workings, and more. Feel free to send a question anytime and we will reach out to you via email and possibly add your question and answer on this page.

Frequently Asked Questions

Where are your products made?

Our products are sourced from many places as blank items. They are then printed out of three possible locations depending on where the product is being shipped to. (Charlotte, NC., Los Angeles, CA., or Tijuana, Mexico.)

How can I contact you?

You can reach out either by the Contact Us page, fill out the form below, or send over an email to [email protected]

Please note if it is about an order please include the order number. Thank you.

What are you doing for eco-friendly sustainability?

At Cute Moose Merch we really want to increase our eco-friendly products. We have a strong belief that we all need to work together to make the world a better place while still being able to enjoy life and the things we love.

How do you fulfill products as a small business?

For detailed information about our fulfillment process please head over to our Product Fulfillment page.

When should I expect my order to arrive?

Products are generally produced 2-7 days after your order is placed. From there they are shipped to you. Due to the current pandemic, shipping may be delayed. Unfortunately, that is out of our hands. Please have some patience while we all get through this difficult time together.

Average fulfillment times
Product TypeBusiness Days
Apparel2-7
All-over print items4-9
Embroidery2-7
Sublimation2-5
Postcards2-5
Wall art2-5
Jewelry2-5
Mugs2-5
Water bottles2-5
Phone cases2-5
To find out what category your product is, check under the product info on the items purchasing page.
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